At Prime Send, we understand that peace of mind is essential when shipping valuable or sensitive items. That’s why we offer comprehensive shipment insurance designed to protect our clients while maintaining full transparency and fairness.
Overview of Prime Send Insurance
Prime Send provides optional shipment insurance to cover goods in transit against loss, damage, or unforeseen delays. Our insurance program is designed to protect both personal and commercial shipments, including parcels, freight, and special deliveries.
What makes Prime Send different is our 100% refundable insurance policy, ensuring our clients never lose money on insurance fees.
Refundable Insurance Policy (Guaranteed)
All insurance fees paid to Prime Send are fully refundable.
This means:
- Insurance fees are always returned to the client
- Refunds apply once the shipment is successfully completed
- No insurance fee is retained by Prime Send
- No hidden deductions or service charges
Our refundable insurance policy exists to demonstrate our commitment to honesty, trust, and long-term customer relationships.
What the Insurance Covers
Prime Send shipment insurance may cover:
- Loss of shipment during transit
- Physical damage caused by handling or transportation
- Theft while under Prime Send custody
- Delays caused by verified logistical disruptions
- Special handling for live or sensitive shipments
Coverage applies only while the shipment is under Prime Send’s responsibility.
How Insurance Refunds Work
- Client selects shipment insurance at booking
- Insurance fee is paid upfront
- Shipment is processed and delivered successfully
- Insurance fee is refunded to the client automatically
Refunds are processed using the same payment method used during booking, unless otherwise requested by the client.
Claim Process (If Needed)
In the rare event of an issue:
- Clients must notify Prime Send within the stated claim window
- Supporting documents may be requested
- Claims are reviewed promptly and professionally
- Approved claims are compensated according to shipment value
Regardless of claim status, insurance fees remain refundable.
Important Insurance Terms
- Insurance is optional but recommended for valuable shipments
- Coverage applies only during transit under Prime Send custody
- Refunds do not affect approved claim compensation
- Prohibited or restricted items may not qualify for coverage
- False claims may result in service suspension
Transparency & Customer Trust
Prime Send believes insurance should protect clients—not become a hidden cost. Our refundable insurance policy reflects our dedication to transparency, fairness, and customer confidence.
Contact & Support
For insurance inquiries, refunds, or claim assistance, contact our support team:
📧 Email: info@primesend.online
Prime Send — Shipping You Can Trust, Protection You Don’t Pay For.